Truthlab is the leading customer insights platform for B2B organizations conducting customer interviews, prototyping, unmoderated, and moderated research sessions. The Truthlab platform hosts testing sessions, joins video conferencing solutions, and pulls insights from discussions, user feedback, and user sentiment. Using Pendo and Truthlab together unlocks a complete quantitative and qualitative testing suite all fully actionable from within your Pendo instance.
Integration powered use cases:
- Live intercept initiated un-moderated studies
- Verbal and visual support feedback collected
- Moderated feedback sessions based on prior product usage
- Record usability videos of prototyping sessions
If you are already a Truthlab and Pendo customer, it is extremely simple to setup the integration. If you are not yet a Truthlab customer, then jump to the bottom of the page to request a demo.
To setup the integration, all you need:
- To get your api key and event key from Pendo
- Plug those api keys into Truthlab
- Set-up a research project in Truthlab with a Pendo Integration flagged, this returns a snippet of code to drop into a Pendo Guide
- Set-up the Pendo guide as you normally would, but instead of the normal surveys, questions, or calls to action you can already choose; now you can trigger users recording their experience.