Scott Hutchins

Author Spotlight

Scott Hutchins

A technical innovator who is normally in front of a computer or out in the surf, Scott loves building new technologies. Formerly a naval officer, nuclear engineer, sales engineering leader for applied AI, and CTO of a baseball analytics company, Scott is passionate about helping Truthlab’s customers have the best tools to create amazing customer experiences.


Customer Experience, Leadership, Technology

Vlog: Making B2B Products More Human

2 minute read | By: Scott Hutchins

Truthlab Technical Co-Founder talks about how B2B products are becoming more human with th...

Customer Experience, Ideas

7 Examples of Survey Bias and How to Min...

5 minute read | By: Scott Hutchins

Survey bias is the tendency for some extraneous factor to affect survey results in a gener...

Customer Experience, Design, Ideas

Setting the Stage: 6 Steps to Prepare fo...

3 minute read | By: Scott Hutchins

Open-response survey questions are a great way to gather exploratory data.  They are ofte...

Customer Experience, Design, Ideas

Analyzing Survey Data: Mean Measurement

4 minute read | By: Scott Hutchins

When analyzing your survey, there are nearly infinite ways to look at your data. It may b...

Customer Experience, Design, Ideas

Analyzing Survey Data: Median Measuremen...

3 minute read | By: Scott Hutchins

When analyzing your survey, there are nearly infinite ways to look at your data. It may b...

Customer Experience, Design, Ideas

Analyzing Survey Data: Mode Measurement

3 minute read | By: Scott Hutchins

When analyzing your survey, there are nearly infinite ways to look at your data. In our l...

Ideas

The Rise of Human Factors in Mainstream...

3 minute read | By: Scott Hutchins

Trying to find the UX-type accredited degree programs is often like trying to find a needl...

Ideas

What college should be about and why UX...

3 minute read | By: Scott Hutchins

Last week Patrick Donnelly and I were on the beautiful college campus of UC Santa Barbara....

Ideas, Leadership, Technology

What I learned about Entrepreneurship fr...

3 minute read | By: Scott Hutchins

I am no Kelly Slater. It wasn’t a tough decision as to whether I go to college or try m...

Ideas, Leadership

Title Differentiation at Startups: Why a...

3 minute read | By: Scott Hutchins

Every once in a while, I’ll see enterprise folks mentioning that startup roles are beco...

Design, Ideas, Technology

Dishonest Design Comparisons: Giving Ent...

3 minute read | By: Scott Hutchins

The most dishonest meme in all of design is the “Your Companies App” labeling a clunky...

Ideas, Leadership, Technology

Sneaking into High Tech SaaS Leadership:...

4 minute read | By: Scott Hutchins

Here’s some advice on picking your trajectory in the high-tech startup scene if you did...